Service Request Ticket - # 69368

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 11:16 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3HTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3HTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:72:2A

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Oct 01, 2018 03:10 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Sep 26, 2018 02:56 PM 
****This is an outgoing email****
Hi Laurie,

We were just following up with you regarding a
service request that we have for you.  (#69368)

Description: *9/24 after 11-1 or 3-4:30* trouble
opening files 

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen
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Public
Yumin Chen Sep 24, 2018 04:26 PM 
Status changed from (2) Scheduled to (4) On Hold
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Yumin Chen Sep 24, 2018 04:25 PM 
Nothing happen when I was there. On hold for now
in case the problem happen again.
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Yumin Chen Sep 24, 2018 02:10 PM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Sep 24, 2018 11:16 AM 
Getting "trying to connect to drive error" and 
issues opening word files. It crashes or doesn't 
open
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