Service Request Ticket - # 69369

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 11:27 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141274[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SZG944 Location PDR 2023 Giveaway

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268

Wireless NIC E0:AC:CB:6C:ED:B8


Bluetooth NIC E0:AC:CB:6C:ED:B9

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 24, 2018 02:15 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Sep 24, 2018 02:15 PM 
reset SMC on her laptop and rebooted, the fan 
turned off and not it was showing the charging 
indicators.
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John Rushing Sep 24, 2018 01:18 PM 
left a voicemail with her.
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Megan Thibeault Sep 24, 2018 12:02 PM 
Task reassigned to John Rushing.
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Brighton Bohnenkamp Sep 24, 2018 11:27 AM 
Battery icon disappeared on desktop and the light 
doesn't turn on when she plugs in to charge
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