Service Request Ticket - # 69377

Service Request Information

CONTACT Name Sherrill, Bonnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 12:25 PM
Department Campus Dining Phone 88319
Location Email sherrilb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160271[Edit Inv] (opens in a new window) Bldg/Room VAL 128
Service Tag GRGCQD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GRGCQD2 Location Bonnie Sherrill, Housing&Dining Acct Specialist

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#

Wired NIC 18:66:DA:14:D1:0A

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
John Rushing Oct 15, 2018 04:21 PM 
Status changed from (1) Pending to (5) Completed
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Kyle Morell Oct 15, 2018 04:21 PM 
Got computer back, browser had bunch of junk that redirected user to different websights
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Brighton Bohnenkamp Sep 24, 2018 04:19 PM 
Task reassigned to Kyle Morell.
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Brighton Bohnenkamp Sep 24, 2018 04:19 PM 
I believe this was picked up.
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Megan Thibeault Sep 24, 2018 12:57 PM 
Bradley told me to have someone reimage it
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John Rushing Sep 24, 2018 12:25 PM 
Please scan her computer. Do not plug the computer 
into the network.

She has Loaner W20131027.
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