Service Request Ticket

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Service Request Information

CONTACT	Name	Monahan, Sue	Date	Sep 24, 2018 01:39 PM
	Department	VP Academic Affairs/Provost	Phone	89216
	Location		Email	smonahan@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170683 (opens in a new window)	Bldg/Room	AD 205B
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80HJJ1G9	Location	Sue Monahan, Assoc. Provost Acad Effect./Professor
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	78:7B:8A:C7:A1:A7
	Wireless NIC	24:F6:77:02:F9:90
	Bluetooth NIC	24:F6:77:02:F9:91

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 09, 2018 11:27 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Oct 09, 2018 11:27 AM	She has the new machine, added printer and gave her admin right.	Add Attachment
Megan Thibeault	Oct 09, 2018 08:25 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Oct 09, 2018 08:25 AM	I think you got a new ticket for her follow up request	Add Attachment
Megan Thibeault	Oct 09, 2018 07:36 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 09, 2018 07:36 AM	I saw that Sue emailed in about her new machine. Please update this ticket and put in the techs queue. Find out when a good time for us to come by.	Add Attachment
Yumin Chen	Oct 08, 2018 04:55 PM	Inventory Updated.	Add Attachment
Yumin Chen	Oct 08, 2018 04:47 PM	Delivered.	Add Attachment
Megan Thibeault	Oct 08, 2018 04:24 PM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	Oct 08, 2018 12:50 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Oct 05, 2018 11:15 AM	**This is an outgoing email** Hi Susanne, I need some additional information regarding service request #69380 Description: NEW GFA SETUP: Replacing old W#20120656 with new apple imac W#20170683 to Admin 205B for Sue Monahan This is all ready to be delivered to you, please let us know when you will be available for us to deliver this to you. Also, please save any important files to your Hdrive prior to the delivery. Thank you, Erika	Add Attachment Public
Megan Thibeault	Oct 04, 2018 03:34 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 04, 2018 03:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Erika Enriquez	Sep 28, 2018 11:26 AM	imaging...	Add Attachment
Jacob McMurrin	Sep 24, 2018 01:39 PM	NEW GFA SETUP: Replacing old W#20120656 with new apple imac W#20170683 to Admin 205B for Sue Monahan. Equipment is located in ITC 008 on table.	Add Attachment