Service Request Ticket - # 69384

Service Request Information

CONTACT Name Loudenback, Audrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2018 02:54 PM
Department Multicultural Student Services Phone 88834
Location Email loudena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170673[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W245KHV29 Location PDR pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:9A:C9:E3


Bluetooth NIC 8C:85:90:9C:F3:55

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 24, 2018 04:51 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 24, 2018 04:51 PM 
I showed her how to drag the network share to her 
favorites so its easy to access and see the name 
of the folder.
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Megan Thibeault Sep 24, 2018 04:39 PM 
Task reassigned to John Rushing.
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Megan Thibeault Sep 24, 2018 04:39 PM 
Can you call this user and walk them through this.
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Brighton Bohnenkamp Sep 24, 2018 02:54 PM 
Can't see idrive when saving word document but can 
see drive on computer
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