Service Request Ticket - # 69390

Service Request Ticket - # 69390

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Service Request Information

CONTACT	Name	Dolan, Maureen	Date	Sep 24, 2018 04:14 PM
	Department	Social Science	Phone	88292
	Location		Email	dolanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN1JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN1JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:18:FF

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 01, 2018 01:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 01, 2018 01:27 PM	Loaner W#20130741	Add Attachment
Shina Oladiti	Oct 01, 2018 01:26 PM	Setup her computer and brought back the loaner.	Add Attachment
Shina Oladiti	Oct 01, 2018 01:02 PM	Left VM	Add Attachment
Shina Oladiti	Sep 27, 2018 08:26 AM	Machine in OUTBOX.	Add Attachment
Shina Oladiti	Sep 27, 2018 08:23 AM	**This is an outgoing email** Hi Maureen, I need some additional information regarding service request #69390 Description: Machine is not loading to OS Your computer is ready and working fine now. I am writing to know when you would like me to bring it in to set it up. Please, get back to us with date and time that is more convenient for you to have us come in. Regards, Shina	Add Attachment Public
Shina Oladiti	Sep 26, 2018 04:27 PM	Changed the hard drive and imaged the machine. Machine is working fine and it ready to be delivered.	Add Attachment
Shina Oladiti	Sep 25, 2018 03:26 PM	Reimage PC, Hard drive seems to be the issue.	Add Attachment
John Rushing	Sep 25, 2018 01:44 PM	She called today and said she can not access the WOU website or the Portal from the loaner computer. She asked if we could stop by, may need to contact Sharyne Ryals in Social Science to get access to the room.	Add Attachment
Shina Oladiti	Sep 24, 2018 04:14 PM	The hard drive is fine but it couldn't load to OS, try to reimage it but it is giving Blue Screen of Death.	Add Attachment