Service Request Ticket - # 69408

Service Request Information

CONTACT Name Dawson, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2018 10:06 AM
Department Natural Science Division Phone 89225
Location Email dawsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170917[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag F2W2RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. F2W2RP2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; TRANSFER from W#20090550 and loaner W#20121090- Camtasia Studio v8.5 WIN from VISA2015004714;

Wired NIC 54:BF:64:60:12:69

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 28, 2018 09:36 AM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Sep 28, 2018 09:36 AM 
Installed and running. Will email him how to download client 
for vdi
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Erika Enriquez Sep 28, 2018 08:15 AM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Sep 27, 2018 12:19 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Sep 27, 2018 12:19 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Sep 27, 2018 12:19 PM 
contact before coming by
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Megan Thibeault Sep 27, 2018 12:18 PM 
****This is an email****
Hi Megan -- Friday, anytime other than 11-12 would
be great.  Jim Dawson
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Megan Thibeault Sep 27, 2018 07:32 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Sep 27, 2018 07:32 AM 
****This is an outgoing email****
Hi Jim,

We were just following up with you regarding a
service request that we have for you.  (#69408)

Description: SOFTWARE TRANSFER: Install Camtasia
Studio v8.5 WIN for Jim on his new desktop
W#20170917[Edit Inv] NS 002 

We were wondering when would be a good time for a
tech to come by and install Camtasia for you?

Thanks,
Megan Eichler
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Public
Megan Thibeault Sep 27, 2018 07:31 AM 
W20121090 has been found and updated in inventory.
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Tricia Flaherty Sep 25, 2018 10:06 AM 
the software and serial detail can be found here: T:\camtasia\Studio8WIN
 He had a loaner PC W#20121090[Edit Inv] that was replaced by this new PC desktop W#20170917[Edit Inv].  The license info was not 
transferred of old W#20090550[Edit Inv] so it was missed, but I have updated the record and T Drive file now.  

If he still has W#20121090[Edit Inv] it needs to be brought back to UCS (was UCS loaner) but may have been moved on the NS moves 
for remodeling
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