Service Request Ticket

Service Request Information

CONTACT	Name	Scharn, Tracy	Date	Sep 25, 2018 10:49 AM
	Department	Library & Media Services	Phone	88892
	Location		Email	scharnt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161096 (opens in a new window)	Bldg/Room	HL 117E
	Service Tag	6N2M2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	6N2M2H2	Location	Tracy Scharn, NTT Assistant Professor
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER: UPGRADES of SnagIt 2018 WIN/MAC(18) VISA2017007532 & Camtasia Studio WINv9/MACv3 from VISA2017007533 MAY2018;
	Wired NIC	D4:81:D7:D6:69:71
	Wireless NIC	00:28:F8:FE:0A:60

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Alix Karkanen	Sep 25, 2018 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Sep 25, 2018 11:41 AM	Left VM	Add Attachment
Erika Enriquez	Sep 25, 2018 11:21 AM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Sep 25, 2018 11:21 AM	Sophos is running and everything looks good. In out box, please contact end user	Add Attachment
Erika Enriquez	Sep 25, 2018 11:12 AM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Sep 25, 2018 10:49 AM	Computer is in the inbox and needs sophos update. Brought in a grey bag	Add Attachment