Service Request Ticket - # 69433

Service Request Information

CONTACT Name Troyer, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2018 01:52 PM
Department Humanities Division Phone 89123
Location Email troyerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131034[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9598V12 Description Dell OptiPlex 9020 SFF, i7-4770 3.4GHz Turbo
Serial No. 9598V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:A6:38:6C

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Sep 25, 2018 02:42 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Sep 25, 2018 02:42 PM 
He's good to go, his UEFI boot was broken, legacy boot fixed it
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Gino Salazar Sep 25, 2018 02:24 PM 
Task reassigned to Giovanni Salazar.
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John Rushing Sep 25, 2018 01:52 PM 
Computer screen went white and then rebooted.  Now 
the screen says that there are no boot devices 
found.
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