Service Request Ticket

Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	Sep 25, 2018 03:43 PM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160985 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	1585LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1585LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:1A:87

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 12, 2018 08:46 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Erika Enriquez	Oct 12, 2018 08:46 AM	Adobe pro was on two machines. She has the 20150269 machine at home. Says it will be brought in if she needs updating.	Add Attachment
Shina Oladiti	Oct 11, 2018 01:53 PM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	Oct 11, 2018 01:44 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Gino Salazar	Oct 11, 2018 01:44 PM	She wants somebody over there at 8:30am tomorrow	Add Attachment
Megan Thibeault	Sep 26, 2018 02:58 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Sep 26, 2018 02:58 PM	Michele will call back, she has two emergency things to take care of and is not sure when she will have time for us to come over	Add Attachment
Shina Oladiti	Sep 26, 2018 01:05 PM	Left VM	Add Attachment
Tricia Flaherty	Sep 25, 2018 03:43 PM	also check her PC desktop W#20160985 & new laptop W#20170859 also ask about the laptop that was Faye's that she was using before W#20150269 All should have had Acrobat pushed via SCCM	Add Attachment