Service Request Ticket - # 69442

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2018 04:04 PM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HF3GGX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HF3GGX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:85:B9:6E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 26, 2018 10:22 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 26, 2018 10:22 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Sep 26, 2018 10:22 AM 
helped her reinstall
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Alix Karkanen Sep 25, 2018 04:04 PM 
Says that Firefox has disappeared and needs help
reinstalling it
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