Service Request Ticket

Service Request Information

CONTACT	Name	Griffin, Susan	Date	Sep 26, 2018 08:57 AM
	Department	College of Liberal Arts and Sciences	Phone	89371
	Location		Email	griffins@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170502 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	25P8CM2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	25P8CM2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66359
	Wired NIC	D8:9E:F3:25:86:38

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Oct 01, 2018 02:04 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Oct 01, 2018 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Oct 01, 2018 02:03 PM	completed task on 9/28/18, added Acrobat Pro shortcut to default desktop.	Add Attachment
Robbie Downin	Oct 01, 2018 01:15 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Oct 01, 2018 01:15 PM	Swung by as I was leaving from a task, note on her door said she was in a meeting	Add Attachment
Shina Oladiti	Oct 01, 2018 01:01 PM	Task reassigned to Robbie Downin.	Add Attachment
Shina Oladiti	Sep 27, 2018 04:14 PM	Stopped by but i should not get holds of her.	Add Attachment
Shina Oladiti	Sep 27, 2018 09:24 AM	Task reassigned to Shina Oladiti.	Add Attachment
Erika Enriquez	Sep 27, 2018 09:20 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Sep 26, 2018 03:08 PM	Left Vm	Add Attachment
Megan Thibeault	Sep 26, 2018 03:06 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Sep 26, 2018 03:06 PM	Can you get a W# for me please	Add Attachment
Erika Enriquez	Sep 26, 2018 08:57 AM	**This is an email** Hi Erika, Tomorrow until 3:00 pm is open, or anytime on Friday, or if next week is better that is fine. I know you are all very busy. Thanks so much< Susan	Add Attachment