Service Request Ticket - # 69449

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2018 10:37 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61E1DNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)

Wired NIC 10:DD:B1:E2:D2:D2


Wireless NIC 8C:2D:AA:5B:F8:0F


Bluetooth NIC 8C:2D:AA:5B:F8:10

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 26, 2018 12:23 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 26, 2018 12:23 PM 
I reset the printing on both 20130148[Edit Inv] and 
20140149[Edit Inv].  They were set to the old drivers.
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Megan Thibeault Sep 26, 2018 10:40 AM 
Task reassigned to John Rushing.
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Brighton Bohnenkamp Sep 26, 2018 10:37 AM 
The library is having trouble with mac 20130148[Edit Inv]
not printing for one user then once they log out
and the next user goes to print it says "continue
print job?" from the previous user and asks for
their credentials then fails because the new user
is on the computer
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