Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Sep 26, 2018 10:40 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171220 (opens in a new window)	Bldg/Room	AD 104
	Service Tag	HBFG4Q2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	HBFG4Q2	Location	Registrar's Office Departmental laptop
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:47:B0:E7
	Wireless NIC	14:4F:8A:5D:F8:9A
	Bluetooth NIC	14:4F:8A:5D:F8:9E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 09, 2018 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 09, 2018 01:15 PM	delivered	Add Attachment
Erika Enriquez	Oct 09, 2018 11:28 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 09, 2018 11:27 AM	ready to deliver..	Add Attachment
Erika Enriquez	Oct 09, 2018 09:52 AM	updates...	Add Attachment
Erika Enriquez	Oct 05, 2018 12:51 PM	imaging...	Add Attachment
Erika Enriquez	Sep 28, 2018 11:36 AM	can not image until bradley makes a new stick with updated drivers	Add Attachment
Tricia Flaherty	Sep 26, 2018 10:40 AM	this new laptop W#20171220 (Latitude 7290) is a 12.6 inch PC laptop to replace W#20130625 (Latitude E7240); Leonard is the contact for this seup, please discuss with him as to who in the Office should be set up as Amins, etc. The new laptop with GFA setup form is on the Inventory counter Shelf in ITC008.	Add Attachment