Service Request Ticket - # 69457

Service Request Information

CONTACT Name Pradhan, Akaanchya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2018 11:20 AM
Department Multicultural Student Services Phone 88834
Location Email pradhana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171221[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag BN9L4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. BN9L4Q2 Location UNDER TECH DESK 2 WEEKS

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:47:B3:5F


Wireless NIC 14:4F:8A:5D:F7:F0


Bluetooth NIC 14:4F:8A:5D:F7:F4

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 12, 2018 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 12, 2018 10:01 AM 
set up and delivered. Gave her admin rights and
had her log in.
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Erika Enriquez Oct 12, 2018 08:24 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Oct 12, 2018 08:10 AM 
Task reassigned to UCS Tech.
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Erika Enriquez Oct 12, 2018 08:09 AM 
****This is an outgoing email****
Hi Akaanchya,

I need some additional information regarding
service request #69457

Description: GFA SETUP: Dell Latitude 7290
W#20171221[Edit Inv] replacing W#20140704[Edit Inv] for Int'l Ed
general Office laptop MA122

Your computer is all ready for you. Please let us
know when you are available for us to deliver it
to you. Also, please save any important files to
your hdrive.

Thank you,
Erika
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Public
Erika Enriquez Oct 09, 2018 09:51 AM 
updates...
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Erika Enriquez Oct 05, 2018 12:50 PM 
imaging...
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Erika Enriquez Sep 28, 2018 11:36 AM 
cannot image until Bradley makes new sticks with
updated drivers
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Tricia Flaherty Sep 26, 2018 11:20 AM 
Dell Latitude 7290 W#20171221[Edit Inv] is on the inventory counter 
shelf with GFA setup form for replacing W#20140704[Edit Inv] for 
Int'l Ed general Office laptop MA122, Contact is Akaanchya 
Pradhan, MA102;
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