Service Request Ticket - # 69458

Service Request Ticket - # 69458

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Service Request Information

CONTACT	Name	Zhang, Weiwei	Date	Sep 26, 2018 11:38 AM
	Department	Center for Academic Innovation	Phone	88918
	Location		Email	zhangw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170261 (opens in a new window)	Bldg/Room	ITC 204 (cubicle)
	Service Tag	4CPVHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CPVHL2	Location	Ben Hays, LMS Support Specialist *starts 10-8-2018
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0B:BD:ED

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 03, 2018 11:15 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Erika Enriquez	Oct 03, 2018 11:15 AM	delivered and connected both printers!	Add Attachment
Erika Enriquez	Oct 03, 2018 08:22 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 03, 2018 08:04 AM	called left vm..	Add Attachment
Gino Salazar	Oct 02, 2018 09:47 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 02, 2018 08:34 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Oct 02, 2018 07:55 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Erika Enriquez	Sep 28, 2018 02:40 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Sep 28, 2018 02:37 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Erika Enriquez	Sep 28, 2018 02:37 PM	Anytime. Just need to contact her before in order to deliver it.	Add Attachment
Erika Enriquez	Sep 28, 2018 01:03 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Erika Enriquez	Sep 28, 2018 01:03 PM	**This is an outgoing email** Hi Weiwei, I need some additional information regarding service request #69458 Description: NEW HIRE SETUP: Dell OptiPlex SFF W#20170261 & monitor W#20171134 for Ben Hays arrival date is 10-8-2018 We were just wondering when it would be a good time to deliver this to you? Please save anything important on your Hdrive. Thank you, Erika	Add Attachment Public
Erika Enriquez	Sep 28, 2018 11:38 AM	running updates	Add Attachment
Tricia Flaherty	Sep 26, 2018 11:38 AM	CAI is hiring a NEW position that will be housed in ITC204( cubicle behind student worker desk). It is Ben Hays, LMS Support Specialist and he starts 10-8-2018; Weiwei Zhang is the contact for setup and delivery before he arrives. The station and NEW Equip setup form are on Inventory counter in ITC008	Add Attachment