Service Request Ticket

Service Request Information

CONTACT	Name	Marroquin, Jaime	Date	Sep 26, 2018 11:51 AM
	Department	Humanities Division	Phone	89250
	Location		Email	marroquinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWV1UZHV2H	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:75:BB:05
	Bluetooth NIC	88:E9:FE:77:70:63

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 26, 2018 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 26, 2018 12:22 PM	deleted and re-added printers which fixed the issue.	Add Attachment
Erika Enriquez	Sep 26, 2018 12:03 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Erika Enriquez	Sep 26, 2018 11:57 AM	Task reassigned to Erika Enriquez.	Add Attachment
Shandelle Plasker	Sep 26, 2018 11:56 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Sep 26, 2018 11:51 AM	No error messages, nothing happens	Add Attachment
Brighton Bohnenkamp	Sep 26, 2018 11:51 AM	**This is an email** Hi, I am unable to print remotely from my laptop to the printers at the Humanities division. I had the same issue a few months ago and it was corrected, but it has reappeared. So I would like to make an appointment to get this solved. I have office hours on Weds. from 10-3 (if you could come today, that would be amazing). My office is HSS 307 Thanks in advance,	Add Attachment