Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Liu, Jie	Date	Sep 27, 2018 12:51 PM
	Department	Computer Science Division	Phone	88989
	Location		Email	liuj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B6D8SN2	Description	XPS 13 2in1 (i7-7Y75, 16GB, 512GB SSD, 13.3 touch)
	Serial No.	B6D8SN2	Location	PDR
	CPU	Intel Core i7-7Y75 (up to 3.6GHz, 4M cache, 4.5W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wireless NIC	B8:08:CF:D8:10:99
	Bluetooth NIC	B8:08:CF:D8:10:9D
	AUX NIC	10:65:30:A3:C2:31

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Oct 03, 2018 04:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Oct 03, 2018 04:53 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Oct 03, 2018 04:53 PM	I tested it with my machine and then we plugged his machine in and it started working.	Add Attachment
Bradley Karkanen	Oct 03, 2018 09:50 AM	John has the dock now	Add Attachment
Bradley Karkanen	Oct 03, 2018 09:50 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Oct 03, 2018 08:55 AM	I have dock W# 20180020	Add Attachment
Bradley Karkanen	Oct 03, 2018 08:48 AM	His dock isn't working though. I am going up to get it.	Add Attachment
Bradley Karkanen	Oct 03, 2018 08:47 AM	I returned his machine and told Tracy he needs to hard wire the first time. Although I had no issues logging in on WiFi.	Add Attachment
Peter Puettmann	Oct 03, 2018 07:55 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Oct 02, 2018 12:42 PM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Oct 02, 2018 12:39 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 02, 2018 12:22 PM	I started reimaging it again. I don't know what else to do with it.	Add Attachment
Bradley Karkanen	Oct 02, 2018 11:53 AM	Will not run updates. Everything is configured correctly in WSUS and SCCM. I've run the troubleshooter and it can't find anything wrong. The only thing left to do is reimage again? It is definitely an issue with the computer.	Add Attachment
Shina Oladiti	Oct 02, 2018 09:34 AM	Prepped and running update presently.	Add Attachment
Bradley Karkanen	Oct 01, 2018 04:38 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Oct 01, 2018 04:38 PM	Seems to be ready but it needs windows updates	Add Attachment
Megan Thibeault	Oct 01, 2018 10:56 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Oct 01, 2018 10:56 AM	Task reassigned to Shina Oladiti.	Add Attachment
Erika Enriquez	Sep 27, 2018 12:51 PM	Needs to be imaged with SCCM. SAve all important files.	Add Attachment