Service Request Ticket - # 69489

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2018 01:38 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150043[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q7079FY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:4E


Wireless NIC AC:29:3A:9E:F2:27


Bluetooth NIC AC:29:3A:9E:F2:28

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Sep 28, 2018 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Sep 28, 2018 12:33 PM 
This one is good!
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Erika Enriquez Sep 28, 2018 09:57 AM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Sep 28, 2018 09:52 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 27, 2018 01:41 PM 
****This is an email****
What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the threat
alert. Click on the threat name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the threat
manually.
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Erika Enriquez Sep 27, 2018 01:38 PM 
****This is an email****
Hi,

Could you make a ticket for someone to go clean
this up?

There's also this that needs to get cleaned up
too, on the same computer: 

Path:
/Volumes/KINGSTON/9A/xtras/QuicktimeAsset/Help/QuickTimeAsset.html

Thanks :)
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