Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Sep 27, 2018 01:56 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180023 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	G4R5RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	G4R5RQ2	Location	Needs to be reimged 2 weeks done, in pile
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:22:B8
	Wireless NIC	3C:6A:A7:7B:92:F1
	Bluetooth NIC	3C:6A:A7:7B:92:F5

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 09, 2018 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 09, 2018 08:06 AM	Yes! Sorry forgot to complete it!	Add Attachment
Megan Thibeault	Oct 09, 2018 08:01 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Oct 09, 2018 08:01 AM	Where these done?	Add Attachment
Gino Salazar	Oct 04, 2018 08:24 AM	Imaging is starting	Add Attachment
Tricia Flaherty	Sep 27, 2018 03:49 PM	6 old laptops are W#20101427 W#20101429 W#20101432 W#20140701 W#20140702 W#20140703	Add Attachment
Jacob McMurrin	Sep 27, 2018 01:56 PM	GFA SETUP: Deliver new Dell Laptops W#20180023 - W#20180028 to ITC 013 for Nathan Sauer. Laptops are replacing old W#20101427 - W#20140703 . Equipment is located in ITC 008 on shelf.	Add Attachment