Service Request Ticket - # 69492

Service Request Information

CONTACT Name Ludwig, Chad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2018 02:37 PM
Department Deaf Studies and Professional Studies Phone 88444
Location Email ludwigc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180350[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25XF0H0J1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.13 (High Sierra) Software MSDesktop Ed Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018008162; Graphic By Picta, Inc Ver. 3.1 MAC OS app via JAMF(managed distribution) VISA2018008711 FEB2019 SR71354;

Wired NIC 68:FE:F7:00:08:80


Wireless NIC 14:20:5E:07:C4:40


Bluetooth NIC 14:20:5E:07:C4:41


TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public

Entered by Date Memo
Erika Enriquez Oct 17, 2018 11:06 AM
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 17, 2018 11:06 AM
All good to go. Printer set up as well
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Erika Enriquez Oct 17, 2018 08:30 AM
****This is an outgoing email****
Hi Chad,

I need some additional information regarding
service request #69492

In my service request it sounds like you are
requesting to have you favorites transferred over
to your new machine. In order to do this, I will
have to have you log into the loaner we gave you.
We will just need to schedule a time so we can
bring the desktop to your office and have you sign
in to pull those off your profile.

Thank you,
Erika   

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Megan Thibeault Oct 17, 2018 07:48 AM
Task reassigned to Erika Enriquez.
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Gino Salazar Oct 16, 2018 04:59 PM
All his favorites are currently on the loaner and need to be moved to 
the new one sorry
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Gino Salazar Oct 16, 2018 04:58 PM
Task reassigned to UCS Tech.
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Gino Salazar Oct 16, 2018 04:58 PM
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Oct 16, 2018 04:57 PM
He wants us to come between 9 and 12 tomorrow!
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Gino Salazar Oct 16, 2018 04:57 PM
Last printer was added, now we just need to take loaner iMac 
20120644[Edit Inv], its on the stand up desk and we have to grab his browser 
favorites and put them on his H drive to move to his new computer
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Gino Salazar Oct 16, 2018 02:47 PM
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Oct 16, 2018 10:23 AM
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Oct 16, 2018 10:23 AM
4 out of 5 printers were added.

The UCS person left me a note saying that the 
last one requires my presence to type in password 
as I wasn't in office as I left in middle of UCS 
visit to off site meeting.
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Shina Oladiti Oct 15, 2018 02:41 PM
Browser favorite.  
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Shina Oladiti Oct 15, 2018 02:41 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Shina Oladiti Oct 15, 2018 02:41 PM
He wants his favorite from the old machine.
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Shina Oladiti Oct 15, 2018 02:40 PM
The screen came up and everything is fine.
Installed Office and added printers.
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John Rushing Oct 15, 2018 01:53 PM
Task reassigned to Shina Oladiti.
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Robbie Downin Oct 15, 2018 09:48 AM
Task reassigned to John Rushing.
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Robbie Downin Oct 15, 2018 09:45 AM
Delivered and set up, needs help getting a third 
display connected, will send to John.
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Robbie Downin Oct 15, 2018 08:09 AM
Task reassigned to Robbie Downin.
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Reggie Johnson Oct 12, 2018 11:15 AM
 RWEC138 Chad Ludwig (10816)
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Reggie Johnson Oct 11, 2018 02:41 PM
Task reassigned to UCS Tech.
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Reggie Johnson Oct 11, 2018 02:01 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Reggie Johnson Oct 11, 2018 01:59 PM
****This is an outgoing email****
Hi Chad,

I need some additional information regarding 
service request #69492

Description: GFA SETUP: Deliver Apple 27in iMac 
W#20180350[Edit Inv] replacing old laptopW#20120397[Edit Inv]  RWEC138 
Chad Ludwig (10816)

Your iMac is set up and ready to deliver. What 
date and time works best with your schedule for a 
UCS Tech to visit your office and complete this 
task.

Thanks, 

Reggie
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Peter Puettmann Oct 11, 2018 01:26 PM
Task reassigned to Reggie Johnson.
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Peter Puettmann Oct 08, 2018 10:36 AM
just needs additional software installed. List of
software is below 
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Peter Puettmann Oct 08, 2018 09:51 AM
tis being sticked right meow 
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Tricia Flaherty Oct 08, 2018 08:49 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 08, 2018 08:45 AM
Apple Pro bundle(includes Logic Pro, Final Cut Pro X, 
Motion 5, Compressor 4, & MainStage 3) 
UCS2018008162 IS NOW AVAILABLE VIA JAMF; if the user will 
want to access for their use only on a laptop or other desktop 
then it(all 5 apps) should be assigned to a user ID otherwise it 
can be assigned to W#20180350[Edit Inv]
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Tricia Flaherty Sep 28, 2018 03:57 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 28, 2018 01:53 PM
Ask John about the JAMF push for the Apple Pro bundle-  I 
have requested the licenses be added to managed 
distribution(thus available via JAMF to assign to user or 
W#) but Apple sometimes takes 24+ hours to do that. 
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Tricia Flaherty Sep 28, 2018 01:47 PM
ISerial and installer for screenflow at: T:\5. Mac 
Software\ScreenFlow_Telestream\ScreenFlow8
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Tricia Flaherty Sep 28, 2018 08:54 AM
additional items and software on order 9633- 
TRENDnet 4-Port USB 3.0 Mini Hub #TU3-H4E 
LaCie 4TB Rugged USB 3.0 Type-C External Hard Drive 
#STFR4000800	
Logitech C930e Webcam #960-000971	
SOFTWARE:
ScreenFlow v.8.0 VISA2018008143
 Apple Pro bundle(includes Logic Pro, Final Cut Pro X, 
Motion 5, Compressor 4, & MainStage 3) 
UCS2018008162 VIA JAMF(Tricia waiting for Redemption 
code to change to managed distribution)
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Tricia Flaherty Sep 27, 2018 04:27 PM
His actual Room number is 138 and if you can't get a hold 
of him you can use Konnie Sayers in RWEC 137 as a 
secondary contact
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Jacob McMurrin Sep 27, 2018 02:39 PM
Task reassigned to Tricia Flaherty.
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Jacob McMurrin Sep 27, 2018 02:37 PM
GFA SETUP: Deliver Apple 27-inch iMac W#20180350[Edit Inv] 
replacing old W#20120397[Edit Inv] to RWEC 127 for Chad Lugwig. 
Equipment is located in ITC 008 on shelf. 
Notes: He is currently using a loaner from UCS (imac 
W#20120644[Edit Inv] ) but Education has a Laptop W#20120397[Edit Inv] ( 
see Dara Campbell or Konnie Sayer to get Laptop). 
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