she received new laptop W#20171225 11-29-2018; closing 
ticket

Priority changed from (3) Priority to (1) Highest Priority.

****This is an email****
Hi Megan - I'm hoping you can help me or let me
know who I should email at UCS who can. One of the
other librarians, Tracy Scharn, told me that she
had a similar situation last year and you were
able to help her, so that's why I'm reaching out
to you. 

My WOU-provided computer is from 2013 and needs
the battery replaced (see my explanation below).
The person I corresponded with from UCS said that
the computer is too old for UCS to replace the
battery and said that I needed to go through the
purchase request process to have my department buy
a new one. I am confused though, because this is
the laptop I got from UCS when I started working
here in 2013...and I thought faculty computers
were supposed to be on some type of rotation to be
replaced every so often? 

I don't need a new computer if the battery can be
replaced, but right now my WOU computer is
basically not functioning as a laptop because it
has to be plugged in to work, so either the
battery needs to be replaced or I need a new
laptop. It has been slowly getting worse for
several months, but since this term started it has
really been hindering my ability to do my job so
I'm hoping I can get this resolved as quickly as
possible. Thank you in advance for any help in
clarifying this process for me!

Best,
Elizabet

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Elizabeth,

I need some additional information regarding
service request #69494

Description: *9/27* Laptop Battery Issues

Unfortunately because this battery is over the one
year warranty so you will need to go through
purchase request in order to get a new one.

Thank you,
Erika 

They will have to buy a new laptop or battery