Service Request Ticket - # 69502

Service Request Information

CONTACT Name Finch, Rhys   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2018 04:52 PM
Department Student Media Phone 89697
Location Email finchr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140645[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ16DF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402

Wired NIC 98:5A:EB:CD:AF:83


Wireless NIC AC:29:3A:94:25:4B


Bluetooth NIC AC:29:3A:94:25:4C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 11, 2018 11:38 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Oct 11, 2018 11:38 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 11, 2018 11:38 AM 
Deliverd Imac to Terry 110. Task completed
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Reggie Johnson Oct 05, 2018 03:32 PM 
****This is an outgoing email****
Hi Rhys,

I need some additional information regarding 
service request #69502

Description: *1-3pm* Boot up issue

You Imac has been re-imaged. It is booting and is 
up and running. What is your availability for the 
rest of today or Monday?

Thanks,

Reggie
UCS Tech
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Public
Brighton Bohnenkamp Oct 04, 2018 10:22 AM 
techs took mac, isn't having issues logging in
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Megan Thibeault Oct 03, 2018 07:43 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 03, 2018 07:43 AM 
Please call and find out when we should come over
and what do they mean by a password being set up?
They should be logging in with their WOU username
and password.
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Alix Karkanen Oct 02, 2018 04:04 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Alix Karkanen Oct 02, 2018 04:04 PM 
Needs password set up to log into computer, says 
no one ever came to help?
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Reggie Johnson Oct 02, 2018 01:14 PM 
20140645[Edit Inv] is imaging on small stand up desk.
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Reggie Johnson Oct 01, 2018 03:20 PM 
20121221[Edit Inv] loaner was 
having issues 
starting up. 
Replaced with loaner 
20130558[Edit Inv]
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Reggie Johnson Oct 01, 2018 02:11 PM 
Took Loaner 20121221[Edit Inv] to replace 20140645[Edit Inv] for the 
time being.
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Reggie Johnson Oct 01, 2018 02:08 PM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Oct 01, 2018 01:08 PM 
Sage called about this
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Megan Thibeault Oct 01, 2018 01:07 PM 
Bring loaner
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Gino Salazar Sep 28, 2018 12:28 PM 
Task reassigned to UCS Tech.
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Gino Salazar Sep 28, 2018 12:28 PM 
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Sep 28, 2018 12:27 PM 
Between 1 and 5 today!
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Gino Salazar Sep 28, 2018 08:14 AM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen Sep 27, 2018 04:52 PM 
IMac will start to turn on, then fails to boot up, 
and then turns off completely
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