Service Request Ticket - # 69534

Service Request Ticket - # 69534

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Service Request Information

CONTACT	Name	Braa, Dean	Date	Oct 01, 2018 09:04 AM
	Department	Social Science/ Sociology	Phone	88270
	Location		Email	braad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121268 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18JQHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:4A:26

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 02, 2018 12:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Oct 02, 2018 12:17 PM	what shina did fixed it	Add Attachment
Shina Oladiti	Oct 02, 2018 11:48 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Oct 02, 2018 11:48 AM	Update is Microsoft and also uninstalled some software. Installed flash and silverlight. Presently running CCleaner. Peter took over for me	Add Attachment
Megan Thibeault	Oct 02, 2018 10:15 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Oct 02, 2018 09:59 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Emma Feldman	Oct 02, 2018 09:15 AM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	Oct 02, 2018 09:15 AM	He is leaving for 30 minutes but will leave his door open in case someone goes over now.	Add Attachment
Emma Feldman	Oct 01, 2018 03:07 PM	Available tomorrow between 9am-12pm. I told him someone would call before they head over.	Add Attachment
Emma Feldman	Oct 01, 2018 01:58 PM	Left voicemail asking for new availability	Add Attachment
Megan Thibeault	Oct 01, 2018 01:55 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 01, 2018 01:55 PM	Can you call or email to get new availability?	Add Attachment
Brighton Bohnenkamp	Oct 01, 2018 09:09 AM	left VM to get wou ID	Add Attachment
Brighton Bohnenkamp	Oct 01, 2018 09:04 AM	Computer running really slow, taking up to 10 minutes to load gmail	Add Attachment