Service Request Ticket

Service Request Information

CONTACT	Name	Bull, Robbin	Date	Oct 01, 2018 09:48 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150202 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FFCJ462	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	FFCJ462	Location	PDR pile - drive out
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	F8:CA:B8:08:C6:84
	Wireless NIC	DC:53:60:64:A8:39
	Bluetooth NIC	DC:53:60:64:A8:3D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 10, 2018 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 03, 2018 03:31 PM	Delivering it	Add Attachment
John Rushing	Oct 03, 2018 03:22 PM	New Touchpad has been installed.	Add Attachment
John Rushing	Oct 02, 2018 03:11 PM	I placed a warranty request in with Dell for the TouchPad.	Add Attachment
Megan Thibeault	Oct 02, 2018 02:58 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 02, 2018 02:58 PM	I got windows updates done, track pad has issues	Add Attachment
Megan Thibeault	Oct 02, 2018 02:52 PM	Task reassigned to Megan Eichler.	Add Attachment
Peter Puettmann	Oct 02, 2018 11:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 02, 2018 07:32 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Reggie Johnson	Oct 01, 2018 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Oct 01, 2018 10:52 AM	Task reassigned to Reggie Johnson.	Add Attachment
Peter Puettmann	Oct 01, 2018 10:52 AM	reinstalling drivers and bios to see if that fixes fan problem.	Add Attachment
Megan Thibeault	Oct 01, 2018 09:59 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Oct 01, 2018 09:48 AM	Robin needs admin rights on computer 20140879 Machine 20150202 is also having trouble over heating and the fan comes on and stays on	Add Attachment