Service Request Ticket - # 69547

Service Request Ticket - # 69547

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Service Request Information

CONTACT	Name	Carrillo, Luanne	Date	Oct 01, 2018 01:44 PM
	Department	Multicultural Student Services	Phone	89233
	Location		Email	carrillol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160990 (opens in a new window)	Bldg/Room	WUC 212F
	Service Tag	1534LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1534LH2	Location	Student's Office
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0B:BD

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 02, 2018 08:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 02, 2018 08:55 AM	Went in, checked her browser and changed the default settings to Internet Explorer instead of Edge. And I also, make sure all her browsers are all set to wou.edu as home page.	Add Attachment
Shina Oladiti	Oct 02, 2018 08:10 AM	Tomorrow, I am available 8-9, or 12:30 - 4pm.	Add Attachment
Emma Feldman	Oct 01, 2018 01:54 PM	**This is an email** Megan, The computer number is 20160990. I pretty booked today, but you can stop by and work on the computer any time after 3pm. I will be in a meeting here in the same office and can be reached at if needed. Tomorrow, I am available 8-9, or 12:30 - 4pm. Thank you! Luanne	Add Attachment
Shina Oladiti	Oct 01, 2018 01:52 PM	**This is an outgoing email** Hi Luanne, I need some additional information regarding service request #69547 Description: Internet Explorer Network issues I am checking when you will be available for us to come in. Regards, Shina	Add Attachment Public
Shina Oladiti	Oct 01, 2018 01:50 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Oct 01, 2018 01:44 PM	**This is an email** Hello, I am reaching out because I have been having network issues with my internet explorer. Every time I open E, it takes me to a homepage, but when I try to go to our WOU page, it says "Can't reach this page". Being that E is the only network that supports Banner, it's a little frustrating when I can't connect. This has been an ongoing issue since 2 weeks ago. It sometimes connects and sometimes doesn't. I am unsure of what steps are needed to have E working at all times. If you can send someone that can help me connect, that would be great. Thank you! Luanne Room 212A in MSSP, WUC	Add Attachment