Service Request Ticket

Service Request Information

CONTACT	Name	Neely, Kent	Date	Oct 02, 2018 09:53 AM
	Department	Creative Arts/Theater-Dance	Phone	89253
	Location		Email	neelyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161073 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NFJ1G9	Location	Native American Lounge
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:82
	Wireless NIC	98:9E:63:3A:B1:BC
	Bluetooth NIC	98:9E:63:3A:B1:BD

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 02, 2018 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 02, 2018 10:38 AM	We used snapshot to get the most recent backup and he was only missing a little bit after that but was good to go from there.	Add Attachment
Megan Thibeault	Oct 02, 2018 09:57 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 02, 2018 09:57 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Emma Feldman	Oct 02, 2018 09:53 AM	He was trying to save some kind of file and now his computer is totally froze and unresponsive. He's tried to exit out and nothing is working. He says he has classes to teach so would love someone to go over as soon as they can	Add Attachment