Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Oct 02, 2018 12:38 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120847 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	7C1FCX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089652 downgraded to Office Pro Plus 2010; TRANSFERRED to NEW laptop W#20150317 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	90:B1:1C:7B:79:A3

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 03, 2018 01:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Oct 03, 2018 01:16 PM	Mapped the drive, hoping that the automatically check box that says "remap on login" means it stays on consecutive logins and not the opposite.	Add Attachment
Megan Thibeault	Oct 03, 2018 12:50 PM	Task reassigned to Robbie Downin.	Add Attachment
Brighton Bohnenkamp	Oct 03, 2018 11:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Oct 03, 2018 11:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Oct 02, 2018 03:05 PM	She would call tomorrow.	Add Attachment
Brittany Franklin	Oct 02, 2018 01:15 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Oct 02, 2018 01:14 PM	dperkins17 has access to the drive still, so it could be a profile issue.	Add Attachment
Emma Feldman	Oct 02, 2018 12:48 PM	They are located in Todd Hall 211	Add Attachment
Emma Feldman	Oct 02, 2018 12:38 PM	Student is jperkins17 Computer is 20120847 She has access to the I drive and lost it today. She tried rebooting but still does not have access	Add Attachment