Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Oct 02, 2018 01:12 PM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130546 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WHBFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WHBFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe CS5.5 Web Prem WIN from P0082387; FileMaker Pro 11 from P0082550
	Wired NIC	F8:B1:56:C6:B8:FD

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 03, 2018 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 03, 2018 04:44 PM	Task completed!	Add Attachment
Shina Oladiti	Oct 03, 2018 01:29 PM	Task reassigned to Shina Oladiti.	Add Attachment
Robbie Downin	Oct 03, 2018 12:54 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Oct 03, 2018 12:54 PM	Banner works. The issue with Dymo is it wants to download the .NET 3.5 framework to function, which does not work. Tried downloading the installer from microsoft and running the one in the T drive, nothing could get the installer to download the necessary files. Sophos wasn't showing anything about it, so my guess is firewall.	Add Attachment
Robbie Downin	Oct 03, 2018 12:38 PM	Task reassigned to Robbie Downin.	Add Attachment
Erika Enriquez	Oct 03, 2018 12:18 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 03, 2018 09:24 AM	Task reassigned to Erika Enriquez.	Add Attachment
Emma Feldman	Oct 02, 2018 01:12 PM	She is having issues downloading the Dymo labeler. Also having issues with Banner on IE but I told her to go through VDI for now.	Add Attachment image.png image-1.pnggg.png