Service Request Ticket

Service Request Information

CONTACT	Name	Debolt, Kaylee	Date	Oct 03, 2018 08:41 AM
	Department		Phone	88673
	Location		Email	gentlehouse@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160973 (opens in a new window)	Bldg/Room	WUC 121A
	Service Tag	1525LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1525LH2	Location	Paula Taylor - Loaner
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:09:8D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 09, 2018 09:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 09, 2018 09:15 AM	contacted again. I will be closing the ticket. If she has issues again, hopefully she can have an actual availability.	Add Attachment
Erika Enriquez	Oct 04, 2018 09:51 AM	Went to her office and she was not there	Add Attachment
Erika Enriquez	Oct 03, 2018 12:53 PM	left vm.... no one there.	Add Attachment
Megan Thibeault	Oct 03, 2018 12:50 PM	Task reassigned to Erika Enriquez.	Add Attachment
Alix Karkanen	Oct 03, 2018 09:23 AM	user; kdebolt15 she says she doesnt know the names of the drives she needs? just 'the one from the university.' All she can currently see is her homework drive	Add Attachment
Erika Enriquez	Oct 03, 2018 09:22 AM	pete left vm...	Add Attachment
Alix Karkanen	Oct 03, 2018 08:41 AM	Kaylee says that her computer repeatedly has to map out her advancement drive and other drives because they keep vanishing	Add Attachment