Service Request Ticket

Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Oct 03, 2018 10:36 AM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140868 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB1KM1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB1KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:69:20

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 05, 2018 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 05, 2018 10:39 AM	Had her reboot the machine which fixed the interface issue. Still could not print from banner so I called Soukup and there was a test print stuck in the Queue. Once he deleted that it worked.	Add Attachment
Brittany Franklin	Oct 03, 2018 02:19 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Brittany Franklin	Oct 03, 2018 01:59 PM	The web page doesn't come up, and on the server it won't print anything at all :(	Add Attachment
Megan Thibeault	Oct 03, 2018 12:49 PM	Task reassigned to Brittany Newman.	Add Attachment
Megan Thibeault	Oct 03, 2018 12:49 PM	Do you see anything wrong with the banner printer below?	Add Attachment
Brighton Bohnenkamp	Oct 03, 2018 10:36 AM	waiting on availability	Add Attachment
Brighton Bohnenkamp	Oct 03, 2018 10:36 AM	**This is an email** 'm unable to print a monthly Banner report (FWRPLOG) to my printer (WOU_RWEC_120). The save icon use to say save & print but now it just says save. Please advise how to get a printed copy of this report. Thank you Jenn	Add Attachment