Service Request Ticket - # 69596

Service Request Information

CONTACT Name Smith, Marsha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2018 10:59 AM
Department Facilities Services Phone 88079
Location Email smithma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170186[Edit Inv] (opens in a new window) Bldg/Room PP 102
Service Tag Description Xerox Phaser 3260/DNI Monochrome Laser Printer
Serial No. K8A241531 Location keyshop printer, (replacing W20120603)

Model 3260/DNI Hostname 140.211.117.23
Notes up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS: Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3A:E3:2E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 04, 2018 08:49 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Erika Enriquez Oct 04, 2018 08:49 AM 
Deleted and re-added the printer. Also, Shandelle switched the 
drivers on her end. So it was able to work with the impulse 
software
 Add Attachment
Erika Enriquez Oct 04, 2018 08:11 AM 
Task reassigned to Erika Enriquez.
 Add Attachment
Yumin Chen Oct 03, 2018 04:04 PM 
Task reassigned to UCS Tech.
 Add Attachment
Yumin Chen Oct 03, 2018 04:03 PM 
She will be available on Thursday from 8am to noon.
Add Attachment
Yumin Chen Oct 03, 2018 04:02 PM 
She is not available at that time.
 Add Attachment
Megan Thibeault Oct 03, 2018 03:10 PM 
Task reassigned to Yumin Chen.
 Add Attachment
Brighton Bohnenkamp Oct 03, 2018 10:59 AM 
Having issues with thing printing to "pigpen" 
especially in impluse program
Add Attachment