Service Request Ticket - # 69615

Service Request Ticket - # 69615

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Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Oct 03, 2018 03:51 PM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150667 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RP4JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RP4JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2015004715;TRANSFERRED FROM W#20101168 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018
	Wired NIC	18:66:DA:13:C9:3A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Tracking

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 22, 2018 07:58 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Oct 05, 2018 10:37 AM	The popup for student payroll shows up for a fraction of a second before closing itself, and doesn't display anything in the box. This is with Firefox specifically; it works in IE. The popup blocking has the proper stuff whitelisted, and I tried it with the browser not blocking popups at all, with no success.	Add Attachment
Megan Thibeault	Oct 05, 2018 09:04 AM	Task reassigned to Robbie Downin.	Add Attachment
Brighton Bohnenkamp	Oct 05, 2018 08:48 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 05, 2018 08:45 AM	Task reassigned to Robbie Downin.	Add Attachment
Brighton Bohnenkamp	Oct 05, 2018 08:35 AM	**This is an email** Hi Brighten and Emma… Gino was over yesterday and fixed my pop up blocker, but it’s blocking the Student Payroll again this morning. Ugh….maybe if someone can come over again, I will write down the steps they took in case this continues to happen. Thank you, Cinda	Add Attachment
Brighton Bohnenkamp	Oct 05, 2018 08:35 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Oct 05, 2018 08:35 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Oct 05, 2018 08:35 AM	Having issues with pop ups in student payroll	Add Attachment
Gino Salazar	Oct 04, 2018 09:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 04, 2018 09:46 AM	She's all good, she just needed to allow pop ups on the page. Also I set up her student worker's station!	Add Attachment
Megan Thibeault	Oct 03, 2018 03:54 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Oct 03, 2018 03:51 PM	**This is an email** Hi, it’s me again… Yesterday, Michael Ellis came over and loaded the student worker time card onto my computer, but he said it isn’t working on my Foxfire because of pop up blockers? He tried to fix it and I have as well so he suggested Megan or someone come and help me. Gosh, I feel needy…..thank you. Cinda Room NS104	Add Attachment