Service Request Ticket - # 69619

Service Request Information

CONTACT Name Ittner, Anne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2018 08:31 AM
Department Education & Leadership Phone
Location Email ittnera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02V4SMGHV29 Location PDR 2023 Giveaway

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:27:17:B3


Bluetooth NIC 8C:85:90:29:E1:AA

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Oct 05, 2018 11:02 AM 
Status changed from (2) Scheduled to (5) Completed
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Robbie Downin Oct 05, 2018 11:02 AM 
Deleted the file and redelivered.
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Shandelle Plasker Oct 05, 2018 08:28 AM 
Task reassigned to Robbie Downin.
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Robbie Downin Oct 05, 2018 08:03 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Oct 04, 2018 03:20 PM 
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Oct 04, 2018 11:22 AM 
Status changed from (1) Pending to (2) Scheduled
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Brighton Bohnenkamp Oct 04, 2018 11:22 AM 
****This is an email****
Ok! How about tomorrow from 8-10:50 I will be 
teaching in RWEC102. You can have someone stop by 
and I can give them the computer.
Thanks,
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Brighton Bohnenkamp Oct 04, 2018 10:18 AM 
sent email for availability
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Erika Enriquez Oct 04, 2018 10:10 AM 
Task reassigned to Service Request Desk.
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Erika Enriquez Oct 04, 2018 10:10 AM 
need an availability and room
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Emma Feldman Oct 04, 2018 08:31 AM 
Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a potentially
unwanted application (PUA).

Where it happened: W20170216

Path: /Users/ittnera/Downloads/PDFMaster.dmg

What was detected: InstallCore

User associated with device: W20170216\ittnera

How severe it is: Medium

What Sophos has done so far: We attempted to clean up.

What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the PUA
alert. Click on the PUA name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the PUA manually.
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