Service Request Ticket - # 69620

Service Request Information

CONTACT Name Swart, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2018 09:05 AM
Department Advancement & Foundation Phone 88281
Location Email swarte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130911[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Q7V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Q7V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:92:D3

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 04, 2018 09:57 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 04, 2018 09:57 AM 
computer was working fine. It didn't go into power
save mode. No one was there to show me exactly
what they were meaning. But it was working fine
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Erika Enriquez Oct 04, 2018 09:14 AM 
Task reassigned to Erika Enriquez.
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Emma Feldman Oct 04, 2018 09:05 AM 
The computer (#20130911) keeps going black saying
its going into power mode. It's the second time
its done that since we've started calling.Can
someone come look at this computer that is in the
student call center in the office?
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