Service Request Ticket

Service Request Information

CONTACT	Name	ONeill, Sean	Date	Oct 04, 2018 09:32 AM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130152 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25S40STGQ18	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:4D:0D
	Wireless NIC	EC:35:86:2D:AB:DE
	Bluetooth NIC	EC:35:86:2D:AB:DF

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Oct 04, 2018 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Oct 04, 2018 12:08 PM	Done.	Add Attachment
Yumin Chen	Oct 04, 2018 11:12 AM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	Oct 04, 2018 11:08 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 04, 2018 10:09 AM	Task reassigned to Erika Enriquez.	Add Attachment
Emma Feldman	Oct 04, 2018 09:32 AM	**This is an email** Hi! We have a Mac (WOU#20130152) up here (NE corner of the 2nd floor) that isn't allowing logins. There are no error messages, it just hangs and never finishes logging on the user. Thanks! -Sean	Add Attachment