Service Request Ticket

Service Request Information

CONTACT	Name	Gayle, Rian	Date	Oct 04, 2018 02:38 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4418V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094150; transfer from W#20091297: NCH-Prism Video Format Converter Plus Ed from VISA2010002228, Camtasia 7.1 from ODS Grant bundle Camtasia studio upgrade to v8.4 on VISA 2013003981; FEB2015 TRANSFERRED license of Abbyy Fine Reader Pro v8 P0054871 and MARCH 2015 Upgraded to Abbyy Fine Reader Pro V.12 P0096745
	Wired NIC	34:17:EB:A5:E1:35

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 04, 2018 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 04, 2018 04:59 PM	They are good to go!	Add Attachment
Megan Thibeault	Oct 04, 2018 03:18 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Erika Enriquez	Oct 04, 2018 02:38 PM	**This is an email** Hello, I am requesting the software, Abbey's Fine Reader 12 which was on my PC in my office to be moved to another PC at ODS. The MAC laptop I have now does not support Abbey and because of that, I can no longer use it here, however, other people will be using it. Please contact me for more information and thank you! Regards,	Add Attachment