Service Request Ticket - # 69634

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2018 08:09 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160953[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 158XKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 158XKH2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0A:29

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Oct 05, 2018 02:46 PM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Oct 05, 2018 02:46 PM 
Reimaged and set up again.
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Robbie Downin Oct 05, 2018 08:58 AM 
Computer has a slew of issues.Old sophos, windows 
activation errors, keyboards failing to install 
and not working. Going to deliver a loan and 
reimage this machine.
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Megan Thibeault Oct 05, 2018 08:13 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Oct 05, 2018 08:13 AM 
PC or MAC?
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Brighton Bohnenkamp Oct 05, 2018 08:09 AM 
****This is an email****
I am sending this email because the USB for the 
keyboard for one of the computers in our area is 
not working. 

The computer is located in WUC 212G.  It is the 
computer closest to the white board.

Thank you,
Anna
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