Service Request Ticket - # 69636

Service Request Information

CONTACT Name West, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2018 09:16 AM
Department VP Academic Affairs/Provost Phone 88796
Location Email westb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180333[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 252HTQ2 Description Latitude 7390 i7-8650U 13.3in non-touch Display
Serial No. 252HTQ2 Location PDR

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]

Wired NIC E4:B9:7A:2B:C5:11


Wireless NIC 64:5D:86:4A:28:97


Bluetooth NIC 64:5D:86:4A:28:98

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 05, 2018 02:27 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Oct 05, 2018 02:27 PM 
Made sure she was running the correct version of Java. 
Everything is working
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Erika Enriquez Oct 05, 2018 10:11 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Oct 05, 2018 09:16 AM 
****This is an email****
Hi,

I receive an error message about an invalid 
certificate when I try to run Banner (screenshot 
attached). It looks like it could work if the 
address was added to the exception list, but I'm 
not able to edit that list, that it is "managed 
by your system administrator." Here are the 
details of what I'm using:

Windows 10
Internet Explorer 11.285.17134.0
Java v8 update 60 (1.8.0_60-b27)

Thanks,
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