Service Request Ticket - # 69651

Service Request Information

CONTACT Name Worthing, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2018 08:13 AM
Department Phone
Location Email worthings@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150490[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HKVBGB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HKVBGB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:0B:9F:CD

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Oct 08, 2018 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Oct 08, 2018 10:37 AM 
Dorothy reset Banner password, which fixed the 
SSO.
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John Rushing Oct 08, 2018 09:51 AM 
Task reassigned to Richard Kavanagh.
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Robbie Downin Oct 08, 2018 08:53 AM 
Java prompt on launch freezes java, stops banner, 
and requires IE to be killed in task manager, 
issue persists with IE restarts. Same issue first 
noticed in SR 69089
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Megan Thibeault Oct 08, 2018 08:15 AM 
Task reassigned to Robbie Downin.
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Brighton Bohnenkamp Oct 08, 2018 08:13 AM 
cant get into banner
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