Service Request Ticket

Service Request Information

CONTACT	Name	Lyon, Laura	Date	Oct 08, 2018 08:15 AM
	Department	College of Education	Phone	88521
	Location		Email	lyonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131050 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	1JY6W12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	1JY6W12	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;
	Wired NIC	34:17:EB:A1:15:54

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 08, 2018 10:39 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Samantha Brubaker	Oct 08, 2018 10:39 AM	Dorothy reset Banner password, which fixed the SSO.	Add Attachment
John Rushing	Oct 08, 2018 09:49 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Robbie Downin	Oct 08, 2018 08:53 AM	Java prompt on launch freezes java, stops banner, and requires IE to be killed in task manager, issue persists with IE restarts. Same issue first noticed in SR 69089	Add Attachment
Megan Thibeault	Oct 08, 2018 08:17 AM	Task reassigned to Robbie Downin.	Add Attachment
Brighton Bohnenkamp	Oct 08, 2018 08:15 AM	Can't get into banner	Add Attachment