Service Request Ticket

Service Request Information

CONTACT	Name	Hoobler, Gudrun	Date	Oct 08, 2018 08:44 AM
	Department	Humanities Division	Phone	88715
	Location		Email	hoobleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130873 (opens in a new window)	Bldg/Room	TODD 351
	Service Tag	43B9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43B9V12	Location	Gudrun Hoobler
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8D:BA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 08, 2018 11:45 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Oct 08, 2018 11:45 AM	Went down to look at this. There is an area were it wants what I believe is a calendar event URL. The only URL I could find was her whole calendar URL. I created an event which would only let me send an individual request and did not give me a URL. I talked to Ellis who sent me to Marcom who I emailed.	Add Attachment
Shandelle Plasker	Oct 08, 2018 11:03 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Oct 08, 2018 08:45 AM	She tried watching the video but er massage disappeared and doesn't understand how the program works	Add Attachment
Brighton Bohnenkamp	Oct 08, 2018 08:44 AM	Needs help creating an all fac staff message on the portal	Add Attachment