Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 08, 2018 08:56 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131108 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag	DVPBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	DVPBF12	Location	Konnie Sayer? secondary was Cheryl Davis
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 P0094370; TRANSFER from W#20100754[orig. TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studiov8&Snagit v12 VISA2014004083, Adobe Acrobat Prov9 WIN P0076844} UPGRADED to Acrobat Pro DC subscription JUNE2016, IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697, ExcelDashboardTemplatesPremium VISA2014004292;
	Wired NIC	EC:F4:BB:3E:9D:7F
	Wireless NIC	80:86:F2:9D:88:C5
	Bluetooth NIC	80:86:F2:9D:88:C9

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 08, 2018 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Oct 08, 2018 10:50 AM	Dorothy reset the Banner password, which fixed this issue.	Add Attachment
John Rushing	Oct 08, 2018 09:52 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Robbie Downin	Oct 08, 2018 09:03 AM	Sounds like the new banner/java issue; I called and told them to use wouvdi until we can get it resolved.	Add Attachment
Brighton Bohnenkamp	Oct 08, 2018 08:57 AM	Contact Info: Connie Sayers, 88444	Add Attachment Public
Brighton Bohnenkamp	Oct 08, 2018 08:56 AM	**This is an email** Can't get into banner using IE	Add Attachment