Service Request Ticket - # 69657

Service Request Information

CONTACT Name Connolly, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2018 09:10 AM
Department Humanities Division Phone 89495
Location Email connollyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160651[Edit Inv] (opens in a new window) Bldg/Room BELL 302
Service Tag JXW5GC2 Description Dell Latitude E7270 (i5-6300U)
Serial No. JXW5GC2 Location Kathleen Honora Connolly, replacing with 20240545

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:52


Wireless NIC E4:B3:18:56:A1:08


Bluetooth NIC E4:B3:18:56:A1:0C


TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Oct 26, 2018 11:28 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Oct 26, 2018 11:28 AM
Updated inventory.
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Gino Salazar Oct 24, 2018 03:25 PM
Task reassigned to Shandelle Pepper.
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Gino Salazar Oct 24, 2018 03:25 PM
Brought back the laptop!
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Shandelle Plasker Oct 24, 2018 01:29 PM
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Oct 24, 2018 01:29 PM
Please deliver this to her at 3PM today. She 
needs to be hard wired in and make sure she has 
admin rights. The machine is at my desk.

She has a loaner laptop. WOU number is down 
below. Please bring the loaner back to me.
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Shandelle Plasker Oct 24, 2018 10:31 AM
****This is an email****
Hi Kathleen,

Your laptop is all done and ready to be 
delivered. I was wondering when a good time 
would be? I will need you there so we can hard 
wire you in for the first login then after 
that, you can log in with wifi from there on.


Thank you,
Shandelle
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Shina Oladiti Oct 12, 2018 02:04 PM
Task reassigned to Shandelle Pepper.
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Shina Oladiti Oct 11, 2018 04:11 PM
Delivered the laptop.
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Shina Oladiti Oct 11, 2018 10:18 AM
Inventory is up to date.
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Shina Oladiti Oct 11, 2018 10:17 AM
Assigned W#20111078[Edit Inv] to Kathleen Connolly 
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Shandelle Plasker Oct 11, 2018 08:38 AM
Task reassigned to Shina Oladiti.
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Shandelle Plasker Oct 11, 2018 08:37 AM
****This is an email****
Hi,

We're good to go. You can bring one any time, 
if I'm not in my office no problem. Do you 
prefer that I am in my office?

Best
Kate
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Shandelle Plasker Oct 08, 2018 10:51 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Oct 08, 2018 10:51 AM
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Oct 08, 2018 10:51 AM
****This is an email****
Hi Kathleen,

I am emailing you about your computer crashing 
about once a week. What I will need to do is 
set up a loaner machine for you and bring back 
your machine for testing. Before the loaner 
machine is installed I need to make sure you 
have backed up your computer onto your H drive. 
This way if we need to re-image you will not 
lose anything that was stored on your desktop.

Once you have backed up your machine please let 
me know when a good time would be to bring down 
a loaner.


Thank you,
Shandelle
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Brighton Bohnenkamp Oct 08, 2018 09:10 AM
****This is an email****
Hi

ID 20160651[Edit Inv]

Good times:

MW 10-11:50

Tues, Wed, Thurs  2-2:50

Any time this Friday.

Thanks!
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Brighton Bohnenkamp Oct 08, 2018 09:10 AM
****This is an email****
Hi

My laptop crashes about once a week- I get the 
blue screen of death. Would it be possible to 
replace it or fix it so that this stops 
happening?

 I think this is my laptop: Latitude E7270 

Best
Kate
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