Service Request Ticket

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Service Request Information

CONTACT	Name	Boyle, Gabrielle	Date	Oct 08, 2018 10:08 AM
	Department	Student Engagement	Phone	88303
	Location		Email	boyleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140843 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PW0SCF8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795
	Wired NIC	98:5A:EB:D0:28:39
	Wireless NIC	B8:09:8A:D7:FC:79
	Bluetooth NIC	B8:09:8A:D7:FC:7A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 09, 2018 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 09, 2018 11:30 AM	They have Adobe CCE Full 2017 version on thnr machine. Try it out and it doesn't popped up any error message have Gabrielle login with her credential and she did not run in to any error.	Add Attachment
Shina Oladiti	Oct 09, 2018 11:28 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Oct 09, 2018 10:21 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Oct 09, 2018 10:21 AM	**This is an outgoing email** Hi Gabrielle, I need some additional information regarding service request #69663 Description: CHECK on Adobe CC Full desktop install(SERIALIZED DESKTOP) on iMac in ASWOU WUC122C I am checking to know if you are available for us to come in and take a look at the machine. Please, let us know what time and date is more convenient for you to have us come in. Regards, Shina	Add Attachment Public
Shina Oladiti	Oct 09, 2018 10:19 AM	Left VM.	Add Attachment
Shina Oladiti	Oct 09, 2018 08:13 AM	Task reassigned to Shina Oladiti.	Add Attachment
Tricia Flaherty	Oct 08, 2018 10:17 AM	Contact changed from Student Student to Gabrielle Boyle.	Add Attachment
Tricia Flaherty	Oct 08, 2018 10:17 AM	Contact changed from Student Student to Gabrielle Boyle.	Add Attachment
Tricia Flaherty	Oct 08, 2018 10:17 AM	She put in an order for "Photoshop Access Renewal" into purchase request but this software should be on this station as Serialized desktop already. Please check on the Adobe CC desktop install and maybe update to latest version etc. Show the new ASWOU Office Coordinator Gabbi Boyle how to access the Adobe software titles, etc.	Add Attachment
Tricia Flaherty	Oct 08, 2018 10:09 AM	Contact Info: Gabrielle Boyle boyleg@wou.edu ASWOU Office Coordinator	Add Attachment Public