Service Request Ticket - # 69666

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2018 11:07 AM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20101371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 1H526Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, Adobe Design Std CS5.5 from P0080862

Wired NIC 5C:26:0A:5D:B6:73


Wireless NIC A0:88:B4:51:BB:30


Bluetooth NIC 68:A3:C4:4A:FD:7C


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public

Entered by Date Memo
Robbie Downin Oct 08, 2018 02:09 PM
Status changed from (1) Pending to (5) Completed
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Robbie Downin Oct 08, 2018 02:09 PM
Got it attached to a cart in from of library 123, 
Cinda has the key
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Robbie Downin Oct 08, 2018 12:13 PM
Attempted delivery, I think she's at lunch. Will 
try again in an hour
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Megan Thibeault Oct 08, 2018 12:00 PM
Task reassigned to Robbie Downin.
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Tricia Flaherty Oct 08, 2018 11:32 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Oct 08, 2018 11:32 AM
UPDATE: Cinda has the laptop in NS office so go see her.  
They need this done ASAP and the laptop locked up in 
Library today if possible as the the tutors are unable to 
clock in in the tutoring center .
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Tricia Flaherty Oct 08, 2018 11:13 AM
Task reassigned to UCS Tech.
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Tricia Flaherty Oct 08, 2018 11:07 AM
Cinda  requested a laptop lock for W#20101371[Edit Inv]  Dell Latitude E6420 which they are 
planning to use as a Science Tutor laptop.  We stock a Kensington lock that is MASTER 
keyed(UCS has a MASTER) that also has an individual key set for the Department.  The 
lock set and invoice are on the INVENTORY Counter shelf in ITC008.   Please install the 
clicksafe adapter on the laptop and then give labeled keyset to Cinda.  Cinda should 
know where to find the laptop as it was not indicated on the order or inventory.  
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