Service Request Ticket - # 69669

Service Request Information

CONTACT Name Lockwood, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2018 11:25 AM
Department Student Engagement Phone 88088
Location Email lockwoods@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1YDBNS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1YDBNS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007, AssureID7 P0085070

Wired NIC 18:03:73:17:53:F2

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing Oct 09, 2018 10:54 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 09, 2018 10:54 AM 
Installed AsureID, DS ControlPoint, and IDTech 
keyboard.  Delivered to Student Engagement at 9am 
today.
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John Rushing Oct 09, 2018 10:53 AM 
Task reassigned to John Rushing.
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Robbie Downin Oct 08, 2018 12:48 PM 
Started the stick
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John Rushing Oct 08, 2018 11:25 AM 
The computer is on shelf, needs imaged.  I have 
tried reinstalling .net and AssureID.  The 
Application crashes just as soon as it is 
launched.
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