Service Request Ticket - # 69679

Service Request Information

CONTACT Name Stuntzner, Jeanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2018 12:46 PM
Department Creative Arts Phone 88461
Location Email stuntznerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130722[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35N2M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35N2M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Not installed, does not want: TRANSFER SOFTWARE from W#20090311: Dragon Naturally Speaking v10 Std from VISA2009001003

Wired NIC 34:17:EB:9A:C7:6C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Oct 08, 2018 02:09 PM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Oct 08, 2018 02:09 PM 
PW reset may not have been needed at all here. I 
just needed to teach Jeanie how to get past the 
Java security prompts.
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Samantha Brubaker Oct 08, 2018 12:49 PM 
PW Reset didn't clear it up, Will meet with Her at 
2pm
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Natalie Plasker Oct 08, 2018 12:46 PM 
Username?: stuntznerj
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Public
Natalie Plasker Oct 08, 2018 12:46 PM 
****This is an email****
Hello, I'm unable to get banner to run on my 
computer, WOU #20130722[Edit Inv].  Banner keeps getting 
blocked by the security controls and I'm unable 
to add the exception - do you have any advice on 
how to do this?
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