Service Request Ticket

Service Request Information

CONTACT	Name	Henkels, Mark	Date	Oct 08, 2018 02:03 PM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170873 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWN2ZXHV2H	Location	PDR Pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	88:E9:FE:63:E2:75
	Bluetooth NIC	88:E9:FE:60:2F:AC

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 11, 2018 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 11, 2018 02:23 PM	Mapped his drive but he is having issues with the adapter not working and over heating as he is plugging the power through it.	Add Attachment
Shina Oladiti	Oct 11, 2018 01:54 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brittany Franklin	Oct 11, 2018 01:13 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Oct 11, 2018 01:13 PM	All his permissions are fine, he just needs his drives mapped for him since it's a Mac :)	Add Attachment
Emma Feldman	Oct 08, 2018 02:03 PM	He just got a new computer and lost access to the drives he had before. They are the H I and J drive for the Social Science department.	Add Attachment