Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Oct 08, 2018 02:37 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161004 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	154ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	154ZKH2	Location	2 wks 5/9/24 - Heather Gonzalez
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20121252: Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;
	Wired NIC	50:9A:4C:46:0B:F9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 18, 2018 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 18, 2018 10:13 AM	Delivered and inventory is up to date.	Add Attachment
Shina Oladiti	Oct 18, 2018 08:44 AM	Software installed and everything is fine. Wasp backed and restored.	Add Attachment
Shina Oladiti	Oct 09, 2018 09:11 AM	imagining completed.	Add Attachment
Shina Oladiti	Oct 09, 2018 08:07 AM	Imaging machine on the standup desk.	Add Attachment
Tricia Flaherty	Oct 08, 2018 02:46 PM	needs to get her WASP software transferred Software Recorded on T:\WASP\InventoryControl_v7_3	Add Attachment
Tricia Flaherty	Oct 08, 2018 02:45 PM	Task reassigned to Shina Oladiti.	Add Attachment
Tricia Flaherty	Oct 08, 2018 02:37 PM	Dell OptiPlex 7040 SFF W#20161004 and monitor W#201610062 to replace W#20121252 is on the Inventory Counter in ITC008 with GFA setup form	Add Attachment